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Thread: The airline horror thread

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    Insider Jim Wilke's Avatar
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    The airline horror thread

    Since new stories emerge by the hour, let's combine them into one thread as they arrive:

    In yet another horror story about the state of commercial aviation, a nurse from Kansas City says she was forced to pee into a cup in her seat because she was not allowed to use the plane’s lavatory.

    Nicole Harper posted her account early Saturday on Facebook after, she says, she became frustrated at her inability to get anyone at United Airlines to acknowledge her complaint.

    “United Airlines refuses to take my call, now I can’t sleep and just keep thinking about how wrong this is,” Harper wrote.

    Harper said flight attendants would not allow her to get out of her seat and use the bathroom until the captain turned off the seat belt sign.

    “After explaining that I have an overactive bladder and would either need to use the restroom or pee in a cup, I was handed a cup by flight attendants,” Harper said in her post.
    http://www.seattletimes.com/nation-w...united-flight/

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    Not a fan of this idea.
    I would rather know what stories people are talking about on an individual basis.
    “Twitter is the spit on the sidewalk of life.” ~~numb
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    Insider Jim Wilke's Avatar
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    A man *in Australia is suing American Airlines after he was seated next to two obese people for a fourteen-hour flight – an ordeal which he claims caused permanent back and neck injuries.

    Michael Anthony Taylor, 67, said the airline refused to let him move seats, leaving him “crouching, kneeling, bracing or standing” for much of the flight from Sydney to Los Angeles.

    He said his uncomfortable position during the flight exacerbated his scoliosis and caused lower and upper back injuries as well as bruising to his neck.

    “I don’t hold any malice towards the people in the seats next to me - they’d paid for a ticket too,” he told Sydney’s Daily Telegraph.

    “The airline could have put me in a crew seat or moved people around but they did nothing.”
    http://www.telegraph.co.uk/news/2017...se-passengers/

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    Quote Originally Posted by Jim Wilke View Post
    Since new stories emerge by the hour, let's combine them into one thread as they arrive:



    http://www.seattletimes.com/nation-w...united-flight/
    Well hey! At least they gave her a cup.

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    Insider Jim Wilke's Avatar
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    Another day, another airlines service accused of racism and discrimination towards one of its passengers. American Airlines is the latest to be accused of practicing racism on a flight, after a black passenger claimed she was forced to give up her first class seat, while her Caucasian friend was allowed to stay.

    Rane Baldwin was reportedly traveling on American Airlines flight 5389 leaving from to*Kentucky for Charlotte, N.C.*with a friend. The pair expected to receive the VIP experience, but to Baldwin’s surprise, her ticket was downgraded to a seat at the back of the plane when the agent scanned her ticket. Her friend, Jane Novack’s ticket, had not been reassigned. Initially, Baldwin wasn’t offered any information regarding the switch, but upon questioning, an attendant explained that she was given a new seat due to the limited number of first class seats on the plane,*The Root reports. The passenger was understandably irritated by the mix up, but agreed to go to her new seating. It wasn’t until Novack, whom agreed to join her in the back, was offered yet another seat in first class, did Baldwin grow suspicious with the real reason behind her reassignment.

    “I’ve never felt so unimportant my entire life. This flight was the most blatantly racist thing that’s ever happened to me. It was baffling and hurtful that the crew seemed completely aware of what they were doing and just didn’t care. People didn’t seem to trust me and made giant, incorrect assumptions about the relationship between my friend and I,” Baldwin told The Root. “I’m the one who bought the tickets; she was traveling with me—not the other way around. When my ticket was changed and Janet’s was not, I felt like I was being sent to the back of the bus. I just kept wondering if I was in some sort of time warp and asking myself, ‘Is this what it felt like to be black 60 years ago?'”
    http://www.msn.com/en-us/travel/news...cid=spartanntp

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    A long time ago I booked tickets for a vacation for my G-friend and myself. The night before we had a party at my place and got really drunk, we slept through the morning flight. The airline wouldn't buy my story of the dog eating our tickets and we had to buy a brand new set

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    http://www.cbc.ca/news/canada/thunde...teen-1.4106886

    Headline: Air Canada leaves teen "trapped" alone overnight at Toronto's Pearson Airport

    Air Canada cannot use construction at Toronto's Pearson airport as an excuse for forcing a 15-year-old boy to spend a long, scary night alone, says the boy's mother.

    Derrin Espinola was flying alone on May 1 from Denver to Thunder Bay, with a stopover in Toronto, when a flight delay leaving Denver caused the teen to miss his connecting flight.
    Espinola said that when he arrived in Toronto around 8 p.m., Air Canada rebooked him on a flight to Thunder Bay the following day, at 6 p.m., but did not offer him any accommodation or vouchers for food.

    "I was trapped in the airport and there was nowhere I could go. I could not leave. I could not get a hotel, because I am a minor," Espinola told CBC News in an interview a week after his long, lonely night. "It was like being held prisoner."

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    A friend of Hal. midtown's Avatar
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    Quote Originally Posted by senorsoupe View Post
    http://www.cbc.ca/news/canada/thunde...teen-1.4106886

    Headline: Air Canada leaves teen "trapped" alone overnight at Toronto's Pearson Airport
    I think Tom Hanks made a movie about that.
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    Insider Jim Wilke's Avatar
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    J.D. Power 2017 North America Airline Satisfaction Study

    Traditional carriers

    1. Alaska Airlines (765 points on a 1,000-point scale)
    2. Delta Air Lines (758 points)
    Segment average (740 points)
    3. American Airlines (736 points)
    4. United Airlines (716 points)
    5. Air Canada (709 points)

    Low-cost carriers

    1. Southwest Airlines (807 points on a 1,000-point scale)
    2. JetBlue (803*points)
    Segment average (784 points)
    3. WestJet (736*points)
    4. Frontier Airlines (663 points)

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    That J.D.Power study also showed that while there has been a significant amount of recent media coverage about terrible service by airlines, as evidenced by this thread, in fact, customer satisfaction with airline service is at a very high level and getting better every year for almost all carriers. The main source for dissatisfaction, and this is also the core of most of the negative media coverage, has been related to overbooking and subsequent bumping of passengers, which the airlines and some regulators seem to be attempting to address.

    Prior to widespread use of cell-phone recordings, there was little evidence of incidents of this degree of viciousness, though there were many more missing passenger rumours and more reports of doors being slammed at 35,000 feet.

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    Registered User CARTer's Avatar
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    My biggest complaint with flying is how cramped the aircraft have become. People try to bring as much on board as possible to avoid paying the extra fees for luggage. That, combined with the ever decreasing legroom makes for a miserable experience.

    I also think it is a safety issue. With so much junk in the cabins, and people barely able to squeeze in and out of their seats, an emergency evacuation could turn into a tragedy.
    I ain't quiet, everybody else is too loud.

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    Canucklehead senorsoupe's Avatar
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    Quote Originally Posted by Jim Wilke View Post
    J.D. Power 2017 North America Airline Satisfaction Study

    Traditional carriers

    1. Alaska Airlines (765 points on a 1,000-point scale)
    2. Delta Air Lines (758 points)
    Segment average (740 points)
    3. American Airlines (736 points)
    4. United Airlines (716 points)
    5. Air Canada (709 points)

    Low-cost carriers

    1. Southwest Airlines (807 points on a 1,000-point scale)
    2. JetBlue (803*points)
    Segment average (784 points)
    3. WestJet (736*points)
    4. Frontier Airlines (663 points)
    What does the asterix next to JetBlue and WestJet mean?

  13. #13
    The idea that American Airlines really decided it would not let a black person fly in first class is, of course, laughable. The key phrase in the story is "due to the limited number of first class seats on the plane". Do what? AA expected the plane to organically add first class seats, right? If you 18 seats to sell, how many seats can you sell? 18. Duh. What happened was a corporate customer wanted the seat and they sold it out from under the lady. Same thing that happened to the KY doc with UA.

    Hopefully she will receive millions. As with the KY doc, they will settle quickly to preserve the big lie that "overbooking" is anything other than selling tickets to big customers on full planes.

    Quote Originally Posted by West View Post
    The airline wouldn't buy my story of the dog eating our tickets and we had to buy a brand new set

    But, but, but, "we over sell the airpane because customers don't show up." The big lie.

    Quote Originally Posted by senorsoupe View Post
    http://www.cbc.ca/news/canada/thunde...teen-1.4106886

    Headline: Air Canada leaves teen "trapped" alone overnight at Toronto's Pearson Airport
    Sorry, but IMHO, this one is on Mom. A 15 year old boy has zero business traveling anywhere by himself. Irresponsible. I'm shocked that the Canadian authorities would let an unaccompanied 15 year old through immigration.

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    The first time I ever flew on a plane was by myself and guess what I was 15 as well. I think I did okay.
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    Insider Truth Detector's Avatar
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    I know several 15 year-olds who have flown alone.
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    Registered User CARTer's Avatar
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    First time I flew alone I was 11. I'd allow my 13 year old to fly by himself, with hawkish oversight via textimf.

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    Insider Jim Wilke's Avatar
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    Quote Originally Posted by SamC View Post
    The idea that American Airlines really decided it would not let a black person fly in first class is, of course, laughable. The key phrase in the story is "due to the limited number of first class seats on the plane". Do what? AA expected the plane to organically add first class seats, right? If you 18 seats to sell, how many seats can you sell? 18. Duh. What happened was a corporate customer wanted the seat and they sold it out from under the lady. Same thing that happened to the KY doc with UA.

    Hopefully she will receive millions. As with the KY doc, they will settle quickly to preserve the big lie that "overbooking" is anything other than selling tickets to big customers on full planes.




    But, but, but, "we over sell the airpane because customers don't show up." The big lie.



    Sorry, but IMHO, this one is on Mom. A 15 year old boy has zero business traveling anywhere by himself. Irresponsible. I'm shocked that the Canadian authorities would let an unaccompanied 15 year old through immigration.
    Airlines are not responsible for missing connections due to weather delays. If a kid is responsible for traveling as an Unaccompanied Minor, it's the parents' job to make sure that the kid is safe. Don't tell me no hotel in Toronto would take the kid; if they have mom and a credit card on the phone, they'll take her money.

    When I was 14, I traveled as an UM from Alaska to Seattle to Great Falls, MT. Spent the night in a hotel and then took a bus the next day to my uncle's place in Havre, MT. I did just fine.

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    Quote Originally Posted by Jim Wilke View Post

    When I was 14, I traveled as an UM from Alaska to Seattle to Great Falls, MT. Spent the night in a hotel and then took a bus the next day to my uncle's place in Havre, MT. I did just fine.
    When, in the '60s, I was stationed in Great Falls and dating my future wife from Havre, Montanans were so friendly to strangers they would have insisted on putting me up for the night and driving me to Havre the next day.

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    Insider Jim Wilke's Avatar
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    My uncle - married to my mom's older sister - was a mortician, picked that up in the Army. In the '60s, he moved to Havre and opened a mortuary and cemetery there, Sunset Memorial Gardens. I flew there and spent a week by myself before my dad came and got me and we drove back to Great Falls. No speed limits and he had a rented Olds Toronado. It had a speedo on a drum and I watched it roll up to 141.

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    Quote Originally Posted by Jim Wilke View Post
    My uncle - married to my mom's older sister - was a mortician, picked that up in the Army. In the '60s, he moved to Havre and opened a mortuary and cemetery there, Sunset Memorial Gardens. I flew there and spent a week by myself before my dad came and got me and we drove back to Great Falls. No speed limits and he had a rented Olds Toronado. It had a speedo on a drum and I watched it roll up to 141.
    Two lane roads with no daytime speed limit and drainage ditches where a shoulder might be expected. And, oh yeah, lots of open range where, if you hit a cow, you just purchased it. I enjoyed every minute of my 3 years in Montana. Even took lessons and soloed a Cessna 150 up at the Great Falls airport.

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    Canucklehead senorsoupe's Avatar
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    Quote Originally Posted by SamC View Post

    Sorry, but IMHO, this one is on Mom. A 15 year old boy has zero business traveling anywhere by himself. Irresponsible. I'm shocked that the Canadian authorities would let an unaccompanied 15 year old through immigration.
    I agree about the mother but there is nothing wrong with a 15 year old flying on his own. Air Canada's policy only dictates that kids under 12 must be accompanied. AC does have an unaccompanied minor service where parents can pay a fee to have Air Canada provide them with special treatment on the plane and an escort in the airport but it's only mandatory for kids 8-11. It's an option for kids 12-17

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    “I don’t hold any malice towards the people in the seats next to me - they’d paid for a ticket too,” he told Sydney’s Daily Telegraph.
    Sounds like they should have paid for 2.
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    Quote Originally Posted by Mindervillain View Post
    Two lane roads with no daytime speed limit and drainage ditches where a shoulder might be expected. And, oh yeah, lots of open range where, if you hit a cow, you just purchased it. I enjoyed every minute of my 3 years in Montana. Even took lessons and soloed a Cessna 150 up at the Great Falls airport.
    A few years ago the state population hit 1,000,000 souls. There were articles quoting people saying the place was getting too crowded and going to hell.

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    United Airlines sent out an alert about a breach in cockpit-door security procedures after a flight attendant mistakenly posted information that included access codes on a public website, according to a pilot who was briefed on the matter.

    Officials at the Air Line Pilots Association union said Sunday that the problem had been fixed.

    The airline periodically changes codes that need to be punched into a keypad on the outside of the cockpit door to request entry to the flight deck. Even ringing a chime alerting the cockpit to open the door from the inside requires a specific code, this person said.
    https://www.wsj.com/articles/uniteds...94444?mod=e2tw

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    Cartoonist got it right.

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    Insider Jim Wilke's Avatar
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    I've been expecting this to happen for some time:

    A Delta Air Lines passenger*was left bloody and badly injured after being attacked by an emotional support dog aboard a flight at Atlanta's Hartsfield-Jackson International Airport.
    A Delta spokesperson told Fox 5 Atlanta that the victim was removed from the flight so that he could receive medical attention.

    "The gentleman’s face was completely bloody, blood in his eyes, cheeks, nose, his mouth, his shirt was covered in blood," passenger Bridget Maddox-Peoples told Fox 5.

    She described the dog as a possible lab mix weighing an estimated 50 pounds.

    According to Maddox-Peoples, the victim was sitting by the window while the dog's owner was in the middle seat. She said the flight crew reacted immediately and paramedics boarded the plane to render medical attention.

    The man's status is unknown, but Maddox-Peoples said he appeared shaken up. Delta confirmed the incident in a statement to Fox 5 and said the dog and its owner eventually departed Atlanta on a later flight.

    "Prior to pushback of flight 1430, ATL-SAN, a passenger sustained a bite from another passenger's emotional support dog. The customer who was bitten was removed from the flight to receive medical attention. Local law enforcement cleared the dog, and the dog and its owner were re-accommodated on a later flight; the dog will fly in a kennel."
    http://www.msn.com/en-us/travel/news...cid=spartanntp

  27. #27
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    Quote Originally Posted by Jim Wilke View Post
    I've been expecting this to happen for some time:



    http://www.msn.com/en-us/travel/news...cid=spartanntp
    Me too. I'm seeing more and more of these dogs when I travel. I have a friend (the Paralympian skier who I've mentioned on here) from high school that suffered a TBI in Iraq and uses a dog....but it's not just for "emotional support." Barrett (the dog) can open doors and assist my friend physically in a lot of ways. That's different. But having a support dog bc you're a nervous flier or have some other emotional trauma, hmm....it's a slippery slope. The true support dogs like Barrett are well trained and know what to do, just as seeing eye dogs are. I didn't see it in the article, but was the attack unprovoked? If so, that's a bad deal.
    "We named the dog Indiana"

  28. #28
    Quote Originally Posted by SamC View Post
    The idea that American Airlines really decided it would not let a black person fly in first class is, of course, laughable. The key phrase in the story is "due to the limited number of first class seats on the plane". Do what? AA expected the plane to organically add first class seats, right?
    If you paid and you've been seated, the seat is yours. Plus she was with her friend. **** the guy that got there too late and wanted the seat.

  29. #29
    Canucklehead senorsoupe's Avatar
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    I'll try to get a link but apparently Air Canada are cancelling bookings they suspect were purchased fraudulently without telling the passenger. A few people have turned up to airports to find they had no ticket. One woman only discovered by accident when she checked her credit card statement in advance of the flight and ha had to fight AC over it. I'm on vacation in France and can only post with my phone so it's a tad difficult to copy links but it's on the CBC.ca news website

  30. #30
    Energizer Bunny StatMan's Avatar
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    1. Alaska Airlines (765 points on a 1,000-point scale)
    2. Delta Air Lines (758 points)
    Segment average (740 points)
    3. American Airlines (736 points)
    4. United Airlines (716 points)
    5. Air Canada (709 points)

    Low-cost carriers

    1. Southwest Airlines (807 points on a 1,000-point scale)
    2. JetBlue (803*points)
    Segment average (784 points)
    3. WestJet (736*points)
    4. Frontier Airlines (663 points)
    I like Southwest a lot, but at least personally I haven't found much evidence that they belong in the "low cost carriers" list with those others. Heck these days United seems to be a low cost carrier - looks like after their latest incident they had to drop prices quite a bit to compete.

    If you paid and you've been seated, the seat is yours. Plus she was with her friend. **** the guy that got there too late and wanted the seat.
    Even if someone else paid for it too?

    A 15 year old boy has zero business traveling anywhere by himself. Irresponsible.
    Holy crap. Was this serious? Or am I missing the sarcasm?

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